This is a deep dive, creative and practical session enabling participants to take an imaginative look at the customer’s experience from their point of view. It explores the expectations customers have at each point of contact with Council, along with the potential emotions accompanying those experiences. We explore how we imagine the customers are feeling and how we want them to feel.
Morale as a supervisor is what I’m there to do and learning through Wren Learning has given me strategies to keep people motivated and inspired and go that extra mile and do a great job for us.
Lee